Yes, we offer international shipping. To estimate the delivery cost of your order, use our "Calculate Shipping" feature on the shopping cart page. Simply select your country from the dropdown list, and the page will display your delivery options and costs based on the products in your cart. We provide both Untracked Airmail and Tracked Airmail delivery methods. If you need your delivery address in your local language, please email us with your order number and address in your local language at info@beesbrilliance.co.nz, and we'll include it on the parcel to ensure correct delivery. For any inquiries about international orders or freight, please contact info@beesbrilliance.co.nz.

We deliver to the following countries: Austria, Belgium, Brazil, Cambodia, Canada, Chile, China, Cook Islands, Costa Rica, Croatia, Czech Republic, Denmark, Ecuador, El Salvador, Fiji, Finland, France, Germany, Hong Kong, Hungary, Indonesia, Ireland, Italy, Japan, Macau, Malaysia, Mexico, Netherlands, New Caledonia, Norway, Philippines, Poland, Portugal, Romania, Samoa, Singapore, Slovenia, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Tonga, United Kingdom (UK), United States (US), Uruguay, Vanuatu, and Vietnam. If your country is not listed, please contact us at info@beesbrilliance.co.nz for further assistance.

Yes, customs and import regulations vary between countries, and orders shipped internationally may be subject to import duty or other customs taxes. These charges are imposed once the order reaches its destination country and must be paid by the recipient. Please note that customs charges may impact the delivery time of your parcel. We recommend contacting your local customs office for further information on regulations and potential charges.

Yes, you can cancel your online order as long as it has not been dispatched. If you wish to cancel your order, please contact us as soon as possible. We will refund the cost of your order to the credit card used for the purchase. We strive to accommodate your request to the best of our ability.

While we make every effort to ensure your order arrives in perfect condition, if damage has occurred to the product(s) inside, please contact us immediately via email info@cropps.com. We will do our best to resolve any issues and ensure your satisfaction with your purchase.

Yes, all online orders are sent with 'Track & Trace'. Once your order is collected from the factory, we'll promptly send you a dispatch email containing your tracking number.

Yes, if you notify us as soon as possible and the order hasn’t been dispatched yet, you can change your shipping address by emailing us the new address. Please contact us through this link: Contact Us

Please contact us with your order number and parcel tracking number, and we’ll contact the courier company on your behalf.