Enjoy our fast, simple and secure online shopping with Bees Brilliance.
To assist us with your order, please make sure you supply us with your full name, correct shipping address, email address and contact phone number.
If you accidentally enter the wrong address, please contact us as soon as possible.
Shipping Cost & Delivery (estimated)
FREE DELIVERY for all orders within New Zealand over NZD $49.
The delivery fee is $5.00 for orders under NZD $49.
Orders are sent by non-signature courier. Please allow 2-3 working days.
All Courier Post orders are sent with ‘Track & Trace’. We’ll send a dispatch email with your tracking number at the time your order is collected from the factory.
Please note working days exclude Saturday, Sunday and statutory holidays.
FREE DELIVERY for all orders within Australia over NZD $99 total.
The delivery fee for orders less than NZD $99 total, we offer the following delivery methods:
- Untracked Airmail is an economical and secure delivery service which doesn’t include “Track & Trace”. Please allow 15-20 working days for this service.
- Tracked Airmail is an en economical and secure delivery service which includes “Track & Trace”.
Rest of World
You can estimate the delivery cost of your order by using our “Calculate Shipping” on the shopping cart page. Simply select your country from the drop-down list provided and click update totals. The page will re-load with your delivery options and costs based on the products in your shopping cart at the time.
We offer the following delivery methods:
- Untracked Airmail is an economical and secure delivery service which doesn’t include ‘Track & Trace’.
- Tracked Airmail is an economical and secure delivery service which includes ‘Track & Trace’.
If you would like your delivery address in your local language (e.g. Chinese) please email us with your order number and your address in your local language at email@example.com and we will put this on the parcel as well as the address in English to assist with correct delivery. Please email us as soon as you have placed your order as we dispatch order very quickly.
Any queries regarding international orders and international freight please email firstname.lastname@example.org.
Countries we deliver to:
Austria, Belgium, Brazil, Cambodia, Canada, Chile, China, Cook Islands, Costa Rica, Croatia, Czech Republic, Denmark, Ecuador, El Salvador, Fiji, Finland, France, Germany, Hong Kong, Hungary, Indonesia, Ireland, Italy, Japan, Macau, Malaysia, Mexico, Netherlands, New Caledonia, Norway, Philippines, Poland, Portugal, Romania, Samoa, Singapore, Slovenia, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Tonga, United Kingdom (UK), United States (US), Uruguay, Vanuatu, Vietnam
An order confirmation will appear as the final step in your order process. You’ll also receive an email confirmation with an order number and summary of your purchase. Once your order has been shipped, you’ll receive an additional email confirming shipment. This email will include tracking information (where applicable).
Customs and import regulations vary widely between countries. Please be aware that orders shipped internationally may be subject to import duty or other customs taxes. We recommend that you contact your local customs office for further information.
Any customs or import duties are charged once the order reaches its destination country and must be paid by the recipient of the order. Where customs charges are due, this may impact the time it takes your parcel to reach you.
You may cancel your online order provided we have not already dispatched it. We’ll refund the cost of your order to the credit card you purchased with. Please contact us as soon as possible – we’ll do our best to accommodate your request.
We make every effort to ensure that your order arrives in perfect condition. It is normal for the shipping carton to show some wear; however if damage has occurred to the product(s) inside, please contact us and we’ll do our best to resolve any issues.