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Please find below some of our most commonly asked questions.

If you can’t find the answer you’re looking for, we’re here to help so please contact us.

PRODUCT QUESTIONS

Where can I buy Bees Brilliance products?

Please have a look on our current stockist page for pharmacy and health store details. In the meantime, you can visit our online shop for our full range where we offer worldwide shipping.

I am allergic to bees. Can I still use your products?

If you have an allergy to bee stings or any ingredients listed in our products please take care when trialing the product. Patch testing is recommended before use.

 

 

Are your products safe for pregnant or breastfeeding women to use?

Yes. The entire Bees Brilliance range is suitable to use during pregnancy and while breastfeeding. As always, we recommend patch testing before use.

I think I have had a reaction to one of your products. What do I do?

If you think you have had a reaction to a Bees Brilliance product, please discontinue using it and contact us for more information. Call 03 542 3898

How long will my Bees Brilliance products stay fresh and what is the best way to store them?

Bees Brilliance products are made with natural ingredients. We purposely present our products in smaller sizes so you finish them while their ingredients are still fresh and providing their maximum effectiveness.

We recommend you store creams in a cool, dark place away from direct sunlight and heat.

How do you get the venom from the bees? Do the bees die in the process?

Here at Bees Brilliance, we ensure the bee venom is strictly collected by organic methods only, meaning the bee is not handled or harmed in any way. The health of our bees is paramount to the quality of our ingredients and ensuring they continue to produce the finest quality venom.

What does the open jar symbol mean?

The “period-after-opening symbol” tells you how long your product is good for after opening. If the open jar has a 6M on it, know that it will expire 6 months after breaking the seal, opening the lid.

I see “fragrance” listed on the label. Do your products contain synthetic fragrances?

Bees Brilliance products are formulated with 100% natural fragrances. The fragrances are sourced from France and are formulated with raw materials originating from natural sources.

Synthetic fragrances are a well known skin irritant.

ONLINE QUESTIONS

Do you ship internationally?

Yes we offer worldwide shipping.

What can I do if my order doesn't arrive within the expected delivery time?

Please email info@beesbrilliance.co.nz with your order number if you have not received your orders within the estimated timeframe and we’ll be happy to look into it for you.

 

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